The warranty covers all parts of the product as long as it has been treated and set up according to instructions and provided that the products have not been subjected to violence, abuse, overloading, poor maintenance, improper storage or incorrect assembly. Morek will not be responsible for the product defect to comply with the product warranty if the customer continues to operate the product after the notification of potential defect or if the written claim is sent to Morek after more than 7 days from the defect detection (or when it should have been detected). The product warranty does not apply to charging cables, connectors, sockets, plugs and software. For these items the warranty time is limited to 3 months from delivery which is considered the date of installation of the product, i.e. putting the product into use. Morek shall not be liable for damage due to third party acts, atmospheric discharges, excess voltage, chemical influences and for loss and damage in transit. The warranty does not cover the replacement of parts subject to normal wear and tear. Morek gives no warranty for the sale of used products.
The product warranty will be void if there is damage or dysfunction caused by third-party products not provided or approved by Morek, inappropriate transportation damage, improper installation, or usage outside the intended purpose.
In all the cases, the product warranty does not include:
- Travel and labor cost of repair (including preliminary work as well as assembly and disassembly) if the repair of the product is done at the installation site due to application constraints;
- All local operations not connected to the product (or components) replacement (for example additional protection devices installations, product maintenance and cleaning, product restart, etc..).
